Zivia looks startled for a moment at Ava's first words, and then ... possibly the best word for the look that comes over her face is offended, on Ava's behalf. "That's -- good lord. You don't need me to tell you that's dreadful. Where was this?"

(And if she doesn't answer that second question, most likely it's just that she's distracted by the first point. Right? Right.)