The army, huh? He doesn't look military, but appearances deceive. But given what he said about the dying...physician, then.

"The Serena Eterna. A beautiful name for a wretched place. By now you've probably heard enough of the complaints and confusion and general hatred for it all."

She won't rehash the problems, if he's already heard them. Certainly all a mood killer, unless he's got some kink for soothing a weary heart or the link.

"Comparatively, this is paradise. Or nearly."